Privacy Policy
Your privacy is important to us at Field Grove Nook
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather data you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though it is processed securely through our payment partners.
For our corporate clients, we may collect additional business details such as company registration information, preferred delivery schedules, and budget requirements. This helps us offer a tailored service that meets your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device details, and how you navigate through our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Field Grove Nook respects your privacy and does not sell personal data to third parties. We disclose information only when necessary to provide our services or when required by law.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transmissions to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only authorized staff who require the data to perform services can access customer information.
Although we deploy strong security measures, no online transmission method is 100% secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, amend, delete, or limit how your personal information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as necessary to deliver our services and meet legal obligations. Retention periods vary depending on the type of information and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years to meet tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie settings through your browser preferences. However, disabling certain cookies may affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our website may include links to third-party websites or services. This privacy policy covers only Field Grove Nook and our website. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party websites you visit via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. If substantial changes occur, we will adjust the "Last Updated" timestamp at the top of this document.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Field Grove Nook Privacy Team
Marigold Court, Chelsea
Chelsea, United Kingdom SW3 2NN
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within about one week.